We have identified the root cause as a conflict between certain backend processes, which led to unexpected resource contention. We have implemented fixes to isolate these processes, ensuring they can run efficiently in parallel without further disruption.
Posted Jul 06, 2026 - 15:17 UTC
Monitoring
The issue has been identified. The Rainforest API is back to operational. We are currently investigating the root cause.
Posted Jul 06, 2026 - 13:20 UTC
Investigating
Starting around 9:01am this morning, the Rainforest API is was experiencing an outage. We are currently investigating the issue.
Posted Jul 06, 2026 - 13:18 UTC
This incident affected: Payment Processing (Credit Card Payments, ACH Payments, EMV Device Payments) and API, Web Components, Management Portal, API Webhooks.